Dashboard
Live operations overview across all branches.
Tickets
6,070
Total Tickets
4,882
Ticket Served
111.72
Avg. Ticket Per Agent
253
Cancelled Tickets
131
Rebook Tickets
4.03
Avg. Customer Rating
187
Total Reviews
369
No Show
566
Not Processed
Most Used Services
Deposit & Withdrawal5,373 · 89%
Loans & Approvals387 · 22%
Inquiries107 · 6%
Accounts105 · 6%
Tickets by Origin
Customer App3,600 · 72%
QR Code1,200 · 24%
Concierge700 · 14%
Other551 · 11%
Branch Performance
| Branch | Served | Avg Service | Avg Wait | Rating |
|---|---|---|---|---|
| Sweileh | 39 | 14.41 | 14.87 | 4.00 ★ |
| Engineering Office | 6 | 0.57 | 0 | — |
| Other | 4,786 | 4.10 | 6.39 | 4.21 ★ |
| Mecca Street | 0 | 0 | 0 | — |
Agent Performance
| Agent | Tickets | Avg Rating |
|---|---|---|
| Aya | 15 | 4 ★ |
| Sajedab | 10 | 4 ★ |
| Ali | 8 | 3 ★ |
| Agent | 8 | 4 ★ |
KPI — Service vs Average Rating
Branch vs Avg Rating
- Sweileh
- 4.00 ★
- Other
- 4.21 ★
- Downtown
- 3.90 ★
Service Avg Time (min)
- Deposit & Withdrawal
- 3.8
- Loans & Approvals
- 12.4
- Inquiries
- 2.1
Agent vs Avg Rating
- Aya
- 4.4 ★
- Sajedab
- 4.1 ★
- Ali
- 3.6 ★