Customer Journey Executive Dashboard
Last updated 2 min ago · AI generated
18,420
Total Visits
▲ 7.1%
7.4 min
Avg Wait Time
▼ 18.6%
3,210
Served Today
▲ 9.5%
4.8%
No-show Rate
▲ 1.2%
Waiting Time Trend
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Avg Wait Target
Service Demand by Branch
Riyadh82 · 82%
Jeddah71 · 71%
Dammam55 · 55%
Madinah44 · 44%
Mecca38 · 38%
Top / Bottom Branch Performance
Top 5
- Riyadh · 94%
- Jeddah · 91%
- Al-Wasl · 89%
- Downtown · 87%
- Sweileh · 85%
Bottom 5
- Airport · 68%
- Mecca · 70%
- Madinah · 72%
- Dammam · 74%
- Westgate · 76%
Service Type Distribution
- Deposits · 40%
- Loans · 28%
- Inquiries · 17%
- Other · 15%
✦ AI Insights
📉
Wait time down 18.6% week-over-week
Driven by faster deposits processing at Riyadh and Jeddah.
⚠️
Airport branch SLA below 70%
Consider staffing +1 agent between 3–6pm.
🚫
No-show rate up 1.2%
Correlates with reduced reminder SMS delivery this week.
🌟
Loans satisfaction hit 4.6★
Top-quartile score across last 90 days.